I have worked in retail in the past selling coffee for people. I did not have any experience in selling prior to the coffee shop job but the job teaches you how to sell their product. So, I have an idea how the sales representatives are going to be like and the basic structure, which brings me to one Of my memorable experiences with a sales representative. I was looking for a present for my girlfriend for our anniversary. I know already that she likes this one particular brand so I went to that store.
The usual greeting the moment I got in the store, “Hello, please let us know if there is anything e could help you in. ” I looked around the store and stopped at their jewelry case. I have been standing there for about five minutes before a sales representative came up to me. She asked if there was anything she can help me with. Told her why I was there. The sales representative started to ask me a couple of follow up questions such as the time of the Ann breviary, whether my girlfriend like silver or gold, and the clothes she wears.
After, answering all her questions she showed me a couple of necklaces and rings as an idea for a present. I liked all of them but told her none of those feel right to get. Then, she asked me my feelings towards a particular product and it from there she brought out watches and bracelets. From those questions that was asked from me she pinpointed what was looking for before l, myself knew. Not only did she get the right category trying to figure out but she asked me if she could bring in another person for a better opinion.
Now, I had two salespeople helping me get the right present for my girlfriend. For me, it was great because always have a hard time looking for a present by myself. I do not have family or friends that could help me look for a present but luckily here are people retail workers that are trained and willing to help people like me. Eventually, I brought one of the bracelets that the sales representative shown me and the sale representative even made a comment on how I can wear it myself to if I wanted to. I thought it was funny because it was true.
What I liked about the customer service the salesperson gave was the knowledgeable account of the business she works for product, if she needed to access her customer for a better understand of what she or he wants she would ask questions, and the personal connection she tried to have with me which I am assuming that she does that for all customers to help benefit profit for the company and perhaps she might have been working on commission. Regardless of her reason, she helped a customer through a situation and as well as selling the product.
Those qualities are important to me because it shows the character of the person and her dedication to her work. I would not say I had a bad experience in sales before but a memorable one as well. This time my cousin and went looking for a ring for his girlfriend. We went to a jewelry store and asked the girl to see the rings available for suggested, “promise rings. ” She showed us the area where to look and got out some of the rings. A moment or two later she left us to go elsewhere without letting us know.
Not only did she leave us, she left us with the rings. My cousin did not realize what she did until I mentioned to him that the girl left. If my cousin and I was not good people we could have easily taken a ring without her knowledge, but my cousin and waited for her to come back. It was about five minutes before she came back and asked if we liked anything we seen and we said we were still looking and the amazing thing happened, he left again. After, she came back we told her we did not like anything and left.
What was bad about this experience was there was no customer service, no help whatsoever. She did lead us to the right direction where the rings are and did take them out for us, But that was it. She did the bare minimum of her job. What was worst she did not even handle the product appropriately for her the profession she is in. Like mentioned earlier it was not a bad experience but situations like that tend to stay with you. Looking at those two events you can tell the differences between the customer service and why one was better than the other.